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Our goal is not to fix problems — but to prevent them before they occur
FAQ
FAQ & Support
❓ What services does Chineti Group provide?
Chineti Group delivers end-to-end sourcing and logistics solutions from China.We manage the entire supply chain — from supplier sourcing and negotiation to quality control, warehousing, and transpotation.
❓ How long does delivery from China take?
Estimated transit times:
-sea freight: 30–60 days
-rail and auto freight: 18–30 days
-air freight: 5–10 days
Timelines may vary depending on route, customs clearance, and seasonal factors.❓ What makes Chineti Group different from other companies?
We don’t just arrange shipping — we manage the full supply process.Our clients benefit from:
-verified suppliers
-pre-shipment quality control
-transparent cost structure
-optimized logistics solutions
Our goal is to minimize risks and ensure predictable, high-quality results.❓ What does the cooperation process look like?
1.Request analysis
2.Supplier sourcing and quotation
3.Agreement and payment
4.Production and quality control
5.Warehouse consolidation
6.Delivery and customs clearance
7.Final delivery to the client❓ Do you have warehouses in China?
Yes, we operate a network of 6 warehouses across China, located in key logistics regions.
This allows us to:
-consolidate cargo efficiently
-perform quality inspections
-optimize delivery routes
-reduce time and costs❓ What industries do you work with?
We work across a wide range of industries — from construction and development to manufacturing, distribution, retail, hospitality, and beyond. Our solutions cover industrial equipment, building materials, interior solutions, furniture, custom-made products — everything that requires reliable sourcing from China.
❓ What types of products do you handle most frequently?
We work with a wide range of products, with strong expertise in:
-construction and finishing materials (HPL panels, facade systems, glass, breeze blocks, etc.)
-equipment and engineering solutions (elevators, construction machinery, systems)
-interior and project-based solutions
-custom manufacturing tailored to client specifications
Beyond logistics, we deeply integrate into each project and manage:
-compliance with technical specifications
-supplier selection and verification
-sample approval with clients and architects
-production quality control
-pre-shipment inspection and completeness checks
-adaptation to destination country standards
Our role is not just to deliver goods, but to ensure that every product meets the project requirements from production to final delivery.❓ How is the delivery cost calculated?
The cost depends on several factors:
-cargo volume (CBM) and weight
-shipping method (LCL, FCL, rail, air)
-type of goods
-destination country
We always provide a clear and detailed cost breakdown before shipment.❓ Do you work with small shipments?
Yes, we handle both small and large shipments.However, we always recommend the most cost-efficient solution — either consolidation or full container shipping — depending on the volume.
❓ Do you handle customs clearance?
Yes, we provide full support with documentation and customs clearance processes in the destination country.
❓ What payment methods do you accept?
We accept international bank transfers (SWIFT) and can discuss alternative payment methods depending on the deal structure and client location.
❓ Which countries do you deliver to?
We deliver worldwide. Our logistics network covers major markets across Asia, Europe, the Americas, the Middle East, and Africa.
Specifically, we regularly ship to:
-Vietnam, Thailand, India, South Korea (origin and regional distribution)
-EU countries (Germany, Poland, Italy, Netherlands, etc.)
-CIS and Georgia (Ukraine, Kazakhstan, Georgia, etc.)
-USA, Canada, Brazil, Mexico
-UAE, Saudi Arabia, Turkey, Egypt
For countries not listed, we can still arrange delivery — please provide the destination, and we’ll check available routes and provide a tailored solution.
We handle all modes of transport: sea, rail, air, and multimodal combinations.❓ What happens if the goods do not meet quality requirements?
We conduct quality control at our warehouses in China before shipment, including inspection reports.
-If any issues are identified:
-we document the problem
-align the solution with the client
-work with the supplier on replacement, correction, or compensation
Our priority is to resolve issues before shipment whenever possible.❓ What risks do you help minimize?
We help reduce key risks when working with China:
-unreliable suppliers
-quality inconsistencies
-documentation errors
-logistics delays
-unexpected costs
Warranty & Quality Assurance
❓ Do you provide a warranty on the goods?
Yes, all supplied goods are covered by manufacturer warranties, which vary depending on the product type and supplier.
Chineti Group acts as an operational and quality control partner, ensuring that all warranty conditions are clearly defined and aligned before shipment.❓ How do you ensure product quality before shipment?
We implement a multi-level quality control system across our warehouse network in China:
-supplier verification and background checks
-approval of samples and technical specifications
-in-process and pre-shipment inspections
-photo and video reporting
-quantity and completeness verification
-packaging and labeling control
This approach significantly reduces the risk of defects before goods leave China.❓ What happens if a defect or issue is identified before shipment?
If any issue is detected during inspection:
-the problem is documented in detail
-the client is informed immediately
-corrective actions are agreed upon
-we coordinate with the supplier for replacement, rework, or compensation
No shipment is released without client confirmation in such cases.❓ What happens if an issue is discovered after delivery?
In the rare case that an issue is identified after delivery:
-we analyze the case based on inspection records and documentation
-initiate a claim with the supplier
-support the client in obtaining compensation, replacement, or technical resolution
Our prior inspection reports provide a strong basis for resolving disputes efficiently.❓ What is covered under warranty?
Warranty coverage depends on the product and manufacturer, but typically includes:
-manufacturing defects
-material inconsistencies
-non-compliance with approved specifications
We ensure that warranty terms are clearly communicated and documented prior to shipment.❓ What is not covered under warranty?
Warranty typically does not cover:
-improper installation or usage
-damage during handling after delivery
-deviations not approved during the sample stage
We provide guidance to minimize such risks before delivery.❓ How do you minimize risks related to defective goods?
Our strategy is focused on prevention rather than reaction:
-working only with verified suppliers
-validating samples before production
-controlling production and shipment stages
-ensuring full transparency through reports
This reduces the likelihood of post-delivery claims to a minimum.❓ Do you support clients during warranty claims?
Yes, we fully support our clients throughout the warranty process by:
-managing communication with suppliers
-providing documentation and evidence
-negotiating compensation or replacement
-coordinating technical clarifications if needed❓ Do you provide support after the warranty period expires?
Yes, we continue to support our clients even after the warranty has ended. While manufacturer warranty coverage no longer applies, we offer:
-assistance with identifying replacement parts and coordinating with suppliers
-technical consultations and troubleshooting
-paid repair coordination or replacement at preferential rates
We leverage our long‑standing relationships with verified suppliers to help resolve post‑warranty issues efficiently and cost‑effectively.❓ Can I arrange insurance?
Yes, we offer cargo insurance. It is not a mandatory service, but we strongly recommend it for all shipments, especially when dealing with high-value or damage‑sensitive goods.
❓ How does cargo insurance work?
The insurance policy is issued before the shipment is dispatched. Once the goods are consolidated, packed, and ready for shipment, we provide the insurance company with complete details: the value of the cargo, nature of the goods, transport route, and mode of transport. The insurance is arranged in the client’s name (optional).
❓ What risks are covered?
A standard policy includes:
-total loss of cargo
-damage during transportation
-theft, robbery
-accidents involving the means of transport❓ How much does insurance cost and who pays for it?
Typically, the insurance premium ranges from 0.1% to 0.3% of the cargo value, depending on the type of goods, the route, and the coverage selected. This is a minimal cost compared to the potential losses of leaving the cargo uninsured.
The insurance premium is covered by the client. We can include it in the commercial invoice or issue it separately — whichever is more convenient. Many companies choose to roll insurance into the overall logistics cost so the client doesn’t have to worry about the details.
With insurance in place, you can have complete peace of mind knowing your cargo is fully protected.❓ What guarantees do you provide to protect the client’s interests?
We structure the entire process to protect the client’s interests at every stage — from supplier selection and quality control to delivery and final handover of the goods.